In your lifestyles, there are large, defining moments that you simply by no means disregard. Weddings. Heartbreaks. Vacations. Graduations. Homeruns. Births. Funerals. But then there are smaller, defining moments that stick with you, too. The stories that go beyond your on a regular basis “commonplace,” and convey pleasure and wonder into your lifestyles. They all of sudden turn out to be your odd into ordinary. They’re memorable, surprising, and impactful. It’s those smaller moments that AWeber has strived to create day-to-day for our shoppers over the last 20 years. It’s why we offer an award-winning 24/7 Customer Solutions staff at our headquarters in Pennsylvania. They’re right here that will help you prevail around-the-clock. It’s why we ship socks, T-shirts, stickers, and hand-written notes to a brand new team of consumers each and every unmarried month. It’s why our Chief Operating Officer, Sean Cohen (who began as a Customer Solutions Manager at AWeber 17 years in the past) nonetheless communicates with shoppers thru e-mail or at the telephone on a weekly foundation. It’s why each and every new characteristic we unlock on our platform is in accordance with intensive, one-on-one buyer comments. It’s why our spam-fighting area explorer mascot, Commander AJ, makes impromptu appearances at meetings to catch up with shoppers. (Heck, it’s why we constructed a lifesize area explorer mascot first of all!) And it’s why, after a buyer tweeted us announcing, “I really like AWeber. If you guys made a cereal, I’d devour it each and every morning,” we in truth made a brand-new cereal and despatched it to him. “Everything we do has an affect on our shoppers,” says Cohen. “So we shoot for exceptional. Not excellent. Not nice. But exceptional.” Now, to have fun 20 years of constructing exceptional stories for greater than 1 million small companies, AWeber desires to praise one small industry or nonprofit that is going above and past for its shoppers. That’s why we’re launching the Small Business, Big Impact! Award. The Small Business, Big Impact! Award contest starts on October 15, 2018, and all entries should be submitted by means of January 4, 2019 at 11:59 p.m. ET. To input, click on right here. Tell us the way you already create exceptional stories to your shoppers — and the way you’d use the $20,000 to make a good larger affect.
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