Survey Suggests Customers are More Satisfied With CarPlay Than Android Auto

Customers who use Apple’s CarPlay function record the next delight fee than those that are the use of Android Auto, in keeping with information collected by way of a brand new J.D. Power survey.

On a 1,000 level scale, Apple’s CarPlay earned a delight ranking of 777, in comparison to Android Auto’s ranking of 748.


Though drivers seem to be extra glad with CarPlay, Google nonetheless has an edge over Apple on navigation. Among house owners who use their very own navigation device, 56 % select Google Maps maximum steadily, whilst 16 % use Waze maximum steadily.

Just 23 of respondents % stated that they like to make use of Apple Maps, or even iPhone house owners had been much more likely to make use of Google Maps. These numbers may just shift additional in Google’s choose with the discharge of iOS 12, which can give CarPlay customers the power to make use of third-party mapping apps in lieu of Apple Maps.

Overall, in keeping with J.D. Power, maximum shoppers imagine telephone programs like CarPlay and Android Audio higher than local programs put in in automobiles.

“Most shoppers imagine telephone programs higher for navigation and voice recognition–and they are unfastened. ‘Better and unfastened’ are onerous to compete with, so automakers will inevitably must cede this territory and can be significantly better served by way of that specialize in spaces the place they are the unique provider–like driving force help and collision avoidance–and proceed to hone the ones programs.”

In reality, 19 % of recent car house owners who’ve factory-installed navigation choices do not use it, and of the ones folks, 70 % use some other tool, which is “virtually all the time” a smartphone.

While CarPlay used to be gradual to roll out following its 2015 release, it’s now put in in masses of cars from just about all outstanding car producers. Apple maintains an inventory of cars that come with CarPlay strengthen on its site.

CarPlay may be to be had as an o.e.m choice in programs to be had from firms like Pioneer, Sony, Alpine, and Kenwood.

J.D. Power’s information used to be collected from a survey of just about 20,000 car house owners and lessees, and the total record comprises further element in regards to the highest-ranking cars from 2018.

Related Roundup: CarPlay

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