Email Marketing Software Showdown: Constant Contact vs. MailChimp

Decades after its invention, e mail stays one of essentially the most tough advertising and marketing channels for small companies. With tens of millions of e mail customers opening 20% of emails from entrepreneurs and returning an estimated $38 for each and every $1 spent via entrepreneurs, e mail advertising and marketing isn’t any shaggy dog story. While different channels come and pass, e mail stays one of the most cost effective, most simple, and most efficient tactics of attaining shoppers.

Yet choosing the proper e mail advertising and marketing instrument is usually a daunting process, with dozens of apps providing dizzying arrays of options.

Here, we examine two of the most well liked e mail advertising and marketing apps: Constant Contact and MailChimp.

Common Features and What We Looked For

Whether sending newsletters, product provides, or corporate updates on your shoppers, you will want to ditch Gmail and Outlook for an e mail advertising and marketing platform. Constant Contact and MailChimp proportion lots of the options you’ll anticipate finding in fine quality e mail advertising and marketing instrument, yet they range in how those options are introduced, how simple they’re to make use of, and what sort of customization they permit for.

Here, we are specializing in how MailChimp and Constant Contact examine at the following eight options. Click at the segment that you are maximum concerned about, or leap to the tip to look our whole comparability desk.

“Deliverability”—this is, the p.c of emails that extend their supposed goal—is the most important issue to believe when deciding on your e mail advertising and marketing instrument. But a contemporary research confirmed equivalent deliverability charges for each MailChimp and Constant Contact. It is value noting that 100% of MailChimp’s emails went to Gmail’s “Promotions” tab, whilst handiest 11.4% of Constant Contact’s did. We be expecting those numbers to vary as Gmail will get smart to Constant Contact, on the other hand.


MailChimp provides extra price until you’ve got a big checklist and need to take a look at the instrument prior to committing

Constant Contact and MailChimp be offering rather other worth buildings, particularly for his or her introductory provides: Constant Contact provides a unfastened 60-day unfastened trial, irrespective of the collection of subscribers or emails despatched. MailChimp, then again, stays unfastened indefinitely as much as 2,000 subscribers (or 12,000 emails) monthly. Caveat: This unfastened model does not come with reside chat or e mail make stronger after 60 days.

So if you are ranging from scratch with a small checklist, MailChimp will stay unfastened till you develop previous the 2,000-subscriber threshold. Constant Contact will handiest stay unfastened for two months. But if you are already beginning with a big checklist, Constant Contact’s unfastened 60 days may just be offering extra price when you take a look at the waters.

After the unfastened creation, each MailChimp and Constant Contact be offering limitless e mail sends, with pricing tiers damaged down via collection of subscribers. Here’s how they examine for his or her fundamental plans:

# of Contacts MailChimp (Basic) Constant Contact (Basic)
500 Free $20
5000 $50 $60
10,000 $75 $195
50,000 $240 $335

As you’ll see, MailChimp is more cost effective at each and every tier.

However, each products and services additionally be offering complex characteristic plans: MailChimp Pro and Constant Contact Plus. And that is the place issues get extra fascinating. MailChimp Pro is largely a $199/month add-on to any plan, while Constant Contact Plus handiest prices slightly additional as much as 10,000 subscribers, and is unfastened thereafter. Here’s how that appears:

# of Contacts MailChimp (Pro) Constant Contact (Plus)
500 $209 $49
5000 $249 $125
10,000 $274 $195
50,000 $439 $335

And here is what each and every of those complex plans characteristic past the fundamental package deal:

MailChimp Pro Constant Contact Plus
  • Pro make stronger
  • Advanced segmentation
  • Multivariate trying out
  • Comparative studies
  • Up to 10 person accounts
  • Event advertising and marketing
  • Email automation
  • Subject line A/B trying out
  • Surveys and polls
  • Coupons
  • 2GB of garage (vs. 1GB for fundamental plan)
  • Head spinning but? We’ll provide an explanation for these types of options all through the item, yet here is the gist:

    • The fundamental MailChimp plan provides masses for many customers. The Pro plan, which prices $199 additional monthly, provides some snazzy options for extraordinarily complex customers.
    • The fundamental Constant Contact plan lacks some an important options like e mail automation and match advertising and marketing. But the Plus plan is just a bit extra for small e mail lists—and it is unfastened for massive lists.

    Overall, MailChimp provides higher pricing for many customers, particularly if you are ranging from scratch together with your e mail checklist, yet Constant Contact’s unfastened 60-day trial would possibly enchantment if you have already got a big subscriber base and need to check out out their carrier free of charge prior to committing.

    Contact Management

    Constant Contact’s touch control machine is so much more effective

    Audience segmentation is necessary for any e mail marketer, taking into account actual concentrated on and personalization. MailChimp and Constant Contact each assist you to phase via dozens of various variables (e.g., click on conduct, date subscribed, and so on.), however the equipment they provide to regulate this segmentation fluctuate.

    MailChimp allows you to arrange your target audience at a couple of ranges: List, Group, Segment, and Tag. These ranges are non-hierarchical, which means you’ll position shoppers into any mixture of Lists, Groups, Segments, and Tags. Lists constitute the most important umbrella and can be utilized for various portions of what you are promoting, similar to “publication subscribers” and “shoppers.” Segments are outlined via buyer conduct and different variables, similar to “shoppers who opened the welcome e mail.” Groups are outlined and set via you, and will constitute conduct that MailChimp does not acknowledge, like “website online guests.” And the not too long ago added Tags are very similar to teams and will upload any other layer of segmentation.

    These MailChimp equipment permit for some tough trying out and customization of your target audience. For instance, if in case you have an eCommerce industry, you’ll simply mix information inside MailChimp (the use of Segments), similar to “coupon e mail openers” with exterior information (the use of Groups), similar to “e book patrons” to focus on your shoppers who’re possibly to have an interest for your new e book coupon. Of direction, with nice segmentation energy comes nice complexity, and managing customers inside MailChimp is usually a bit overwhelming, particularly for learners.

    Constant Contact, then again, helps to keep issues easy via handiest the use of Segments, i.e., teams of subscribers that may be remoted via virtually any mixture of variables together with e mail task or touch main points. This segmentation good judgment is gifted in a easy interface:

    Constant Contact segmentation logic

    In the tip, Constant Contact’s machine is understated and strong, whilst MailChimp’s permits for slightly extra flexibility on the expense of a steeper finding out curve.

    Templates and Design

    Constant Contact’s absolutely designed templates provide you with a qualified glance with little or no effort

    Email template era appears to be caught within the overdue ’90s (nonetheless the use of tables), yet sending well-designed campaigns could make the adaptation between a click-through and an unsubscribe.

    Both MailChimp and Constant Contact supply a powerful vary of integrated templates. Constant Contact’s templates are extra completed and waiting to ship. If you might be k with a relatively cookie-cutter really feel, those templates are higher for learners or small companies with out in-house designers.

    Constant Contact design templates

    MailChimp’s templates, then again, are a lot more barebones, and extra complex customers would possibly favor this blank-canvas way.

    MailChimp design templates

    To customise your campaigns, each products and services be offering equivalent drag-and-drop design interfaces. MailChimp’s interface is cleaner and extra intuitive, yet each supply all of the nuts and bolts you’ll be able to want to get your emails off the bottom, similar to HTML customization and personalised person variables.

    Most e mail campaigns characteristic pictures, and each apps be offering inner equipment for symbol importing and control. Constant Contact provides 1GB garage free of charge and 2GB for paid accounts, whilst MailChimp supplies limitless unfastened garage. In phrases of symbol integrations, MailChimp does not permit GIFs hosted via 1/3 events, yet provides an integration with Giphy, which helps you to insert GIFs from their catalog at once into your crusade. Constant Contact integrates with inventory symbol website online Bigstock, yet you do must pay for the photographs you choose.

    Overall, if you are taking a look to get some emails out the door with minimum bother, Constant Contact’s ready-to-ship templates will most likely enchantment to you. But if you are taking a look to closely design your individual branded emails, MailChimp provides that customization.


    MailChimp’s complex automation units it aside

    You can use e mail advertising and marketing automation to onboard new shoppers with a timed collection of tutorials, resend necessary emails to non-openers, or reactivate previous shoppers with a unique be offering—all with none guide paintings after the preliminary setup.

    Previously, e mail entrepreneurs needed to depend on third-party apps like Drip and ActiveCampaign to regulate their automation. But MailChimp and Constant Contact now each supply unfastened, integrated automation options.

    Constant Contact provides three out-of-the-box automations (welcome, birthday, anniversary) in addition to a customized “auto-responder” template that allows you to ship a sequence of emails after a buyer is added to a phase. These automations are easy and simple to arrange, but additionally restricted. They can handiest cause when a buyer is added to a phase, and whilst this will also be hacked to paintings with different buyer movements, it’s kind of clunky.

    MailChimp provides the similar out-of-the-box choices, but it surely additionally permits for customized automations that may cause on virtually any buyer motion (together with API requires complex customers). For instance, you’ll mechanically resend emails to shoppers who did not open an e mail (yet have prior to now), goal particular content material to customers in accordance with survey effects, ship abandoned-cart reminders, proportion new weblog posts, or e mail customers with the primary identify “Dave”—virtually anything else you’ll bring to mind, MailChimp can do.

    Targeting users named Dave

    A/B Testing

    MailChimp’s A/B trying out capability is hard to overcome

    Before sending your e mail to 10,000 subscribers, you could need to verify that persons are going to open it and click on by way of. That’s the place A/B trying out is available in: By trying out other variations of the similar crusade, you’ll see which matter strains, pictures, and content material carry out highest prior to blasting all your checklist.

    Both MailChimp and Constant Contact characteristic the fundamental equipment you’ll be able to want to run an A/B take a look at. You can select how massive of an target audience you would like to check with, how lengthy you wish to have the take a look at to run for, and whether or not or to not mechanically ship the successful solution to the remainder of your checklist.

    Here’s the catch: Constant Contact handiest helps matter line trying out. And whilst matter strains are necessary for optimizing open price, savvy entrepreneurs will need extra. MailChimp’s A/B software allows you to take a look at matter line, from identify, ship time, frame content material, or any mixture of the above.

    MailChimp's A/B testing tool

    A pair different options that set MailChimp aside: Their Send Time Optimizer will calculate the time your customers have interaction maximum ceaselessly, in accordance with earlier campaigns, and their Timewarp characteristic allows you to ship a crusade on the identical native time for various time zones.

    List Growth

    Constant Contact provides nice offline options whilst MailChimp supplies unfastened touchdown pages

    If you ship a really perfect e mail yet no one’s for your checklist to look it, does it make a distinction?

    Both MailChimp and Constant Contact be offering sign-up bureaucracy to embed for your website online or weblog to assist develop your checklist. These code snippets can help you embed the shape at once for your web page or as pop-ups. They’re customizable, skinnable, and about similarly as simple to make use of, even though Constant Contact’s bureaucracy are each relatively more effective and not more customizable.

    Constant Contact has a couple of “offline” checklist development merchandise for IRL companies as properly, similar to a text-to-signup characteristic and a ListBuilder cellular app that may acquire emails when offline. For instance, you must acquire e mail addresses from other people on the farmer’s marketplace whilst offline, then add them while you hook up with WiFi.

    MailChimp, then again, provides an entire Landing Page characteristic, which we could customers sidestep the trouble of creating a website online with any other carrier if all (or maximum) of what that website online does is acquire e mail addresses.

    These touchdown pages are handy handiest if you are making plans to stay your internet presence in reality barebones. If you might be on the lookout for any complex capability or integrations in your website online, you will have to create your individual touchdown web page.

    MailChimp additionally includes a Product Landing Page—i.e., an easy website online template for a web based retailer—that may be built-in with Shopify and different eCommerce platforms. It may well be handy if you wish to take a look at force your product thought, yet for any advanced eCommerce choices, you will want to glance in different places.


    Constant Contact’s tables are more effective

    Email advertising and marketing draws analytics-obsessed people. Why? Because the variables are rather restricted, and virtually the whole thing is trackable.

    MailChimp boasts a slick reporting interface with list-wide or campaign-specific graphs. They even come with an industry-specific benchmark that can assist you really feel nice (or horrible) in regards to the efficiency of your campaigns.

    MailChimp additionally sports activities a posh eCommerce reporting interface by way of its local integration with Google Analytics. That way you’ll observe purchases and different Google Analytics information via e mail crusade (if, after all, your retailer is built-in with GA).

    Both products and services be offering masses of integrated integrations with different instrument like Salesforce, Facebook, and Shopify. MailChimp does a greater task that includes suitable apps all through their interface, yet their greatest price upload is their local integration with Google Analytics. If you depend on GA in your internet reporting, it lets you observe all of your task in one position reasonably than swapping information between apps.

    For their Pro plan, MailChimp provides Comparative Reports, which allow you to observe and examine campaigns at a deeper stage. These use the similar information as different studies (clicks, opens, bounces, unsubscribes) yet come with multivariate trying out and different complex equipment. These studies might be useful for a marketer with out a lot analytics revel in, yet at $199/month, it is a tricky promote.

    Overall, we discovered Constant Contact’s reporting interface more effective and, frankly, extra handy. Their drill-down desk view, particularly, is helping disclose which subscribers engaged with a given crusade. And actually, is not that what you might be maximum concerned about?

    Constant Contact's reporting interface

    Source: Constant Contact

    MailChimp made some characteristically splashy strikes with their reporting, yet—name us outdated—we favor Constant Contact’s simple way.

    Customer Support

    Constant Contact provides telephone make stronger and 24/7 reside chat

    Both firms satisfaction themselves on their buyer make stronger. Constant Contact specifically pushes its telephone and reside chat make stronger, particularly for brand spanking new shoppers. In reality, you’ll be able to most certainly even get a set-up name from a Constant Contact rep while you first join an account.

    MailChimp highlights its Knowledge Base assist middle when first in quest of make stronger, and for excellent reason why: We discovered that their well-written articles and tutorials responded maximum of our questions. For questions now not responded via the Knowledge Base, they provide reside chat make stronger on weekdays and e mail make stronger 24/7 for all paid accounts (in addition to unfastened accounts inside 30 days of opening).

    Constant Contact’s e mail and reside chat are to be had 24/7, even though we discovered the latter to be slightly gradual. The greatest distinction is their telephone make stronger, which MailChimp does not be offering. Although the telephone make stronger does not be offering any obtrusive benefits over reside chat, some other people a lot favor talking to anyone at the telephone. Constant Contact is the transparent selection should you depend your self in the ones ranks.

    When it involves persona, MailChimp is, definitely, the extra “a laugh” corporate and infuses lighthearted humor all through their product (together with their make stronger documentation). But if you wish to simply get all the way down to industry, you could favor Constant Contact’s no-nonsense way.

    Which App Should I Use?

    MailChimp and Constant Contact are each flexible and well-rounded e mail advertising and marketing platforms. The greatest distinction between them is complexity: Constant Contact helps to keep it easy, whilst MailChimp is not afraid to get nerdy.

    Constant Contact is a greater have compatibility for e mail advertising and marketing newcomers: Their 24/7 make stronger, ready-to-send templates, and intuitive reporting provides a leg-up for the fewer tech-savvy. MailChimp, then again, has an impressively tough characteristic set that customers with revel in in e mail advertising and marketing will get pleasure from.

    Finally, here is an at-a-glance characteristic comparability.

    MailChimp Constant Contact
    Price Free as much as 2,000 subscribers, inexpensive general Free for 60 days irrespective of checklist dimension
    Contact Management Powerful-but-complicated segmentation Simple-but-useful segmentation
    Templates and Design Barebones templates, limitless symbol garage Ready-to-ship templates, 2GB garage
    Automation Customizable, unfastened Mostly out-of-box
    A/B Testing Test ship time, content material, matter line Test matter line handiest
    List Growth Fancy graphs Simple charts
    Reporting Simple unfastened touchdown pages Offline checklist expansion options
    Customer Support Email and weekday reside chat make stronger (for paid shoppers and unfastened shoppers in first 60 days) 24/7 reside chat, telephone, and e mail make stronger

    Automate MailChimp and Constant Contact

    Whichever e mail advertising and marketing app you select, you’ll simply combine it with different instrument to create seamless automations, saving your self time and making a extra constant person revel in.

    • Add subscribers on your checklist when anyone fills out a sort:
    • Add subscribers on your checklist from Facebook Lead Ads:
    • Connect your e mail advertising and marketing app on your CRM to make sure they are all the time in sync:

    Don’t see the workflow you might be on the lookout for? Create your individual with our Zap editor.